Reception Manager

Reception Manager

Full time role

Previous Experience in hospitality is required

Salary up to 35,000 (Depending on experience)

Location : Windsor

40 Hours per week

Benefits :

Wagestream flexible access to your earned salary & financial coaching App

A paid day off for your birthday

24/7 Employee Assistance Programme for you and your family

Saroving Rewards for going the extra mile & delivering exceptional guest service

Employee appreciation events

Family & Friends Accommodation rates & employee

F & B discounts at all hotels in the group

Opportunities for training and development & recognising your potential

About the Place :

A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.

The Role :

• 40 Hours 5/7
• Early Shifts 7am - 3:30pm, Late Shifts 2:30pm - 11pm. Occasional Night Shifts 10:30pm - 7am
• Must be Flexible with Shift Patterns
• Must have experience working in a guest facing role within a hotel.
• Must have experience as either a Head Receptionist or Reception Manager.
• Must have experience using OPERA.
• Must have experience of managing a team.
• Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets.
• Operational experience in Reception, Reservations and Night Audit
• Good working knowledge of a Property Management system (ideally Opera)
• Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls
• Drive and the ability to implement standards, policies and procedures and to police them.
• Proven man-management, coaching and team building skills
• Interviewing and performance management skills
• Self-motivation and able to motivate others to achieve tasks
• Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English
• Good knowledge of Microsoft Office

Required :

• Improving & maintaining the operating standards throughout front of house
• Ensuring the team deliver consistently high standards of service and maximum guest satisfaction.
• Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained.
• Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
• Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
• Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
• Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance.
• Duty Management as required.