Reception Shift Leader

The hotel

What we offer

• Friendly, people focused team
• Front of House incentive scheme - incrase your earnings based on performance
• Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply)
• Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
• Uniform and dry cleaning
• Meals on duty

About the role

As Reception Shift Leader you will ensure that all Receptions duties are carried out as laid out in the shift procedure. You will ensure that at all times, a professional and efficient manner is displayed and that all enquiries, comments and complaints are handled courteously and set standards.

Key responsibilities

People

• Extends an efficient and welcoming experience both upon arrival and departure.

• Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.

• Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.

• To seek ways to maintain, improve and effectively work within the Front of House teams.

• Supervises, motivates and drives the Reception team in the performance of their duties, with special focus on up-selling opportunities, Marriott Rewards promotion and delivering the brand promise.

• Assists with training and coaching the Front of House and Guest Services team members on their jobs when needed.

Quality

• Ensures that data accuracy standards are followed.

• Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential.

• To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front of House Manager.

• To be fully conversant with the Hotel Emergency and Evacuation procedures.

Profit

• Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.

• Maximizes occupancy and uses up-selling techniques to promote the hotel.

About you

The successful candidate will have similar previous experience of 1 year within an upmarket hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Previous experience with Opera system would be desirable.

You will also have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.

If you would like to join a people focus team in a unique hotel, please do get in touch! We look forward to hearing from you.

Located in the “World’s most cultural postcode” the Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity.

Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.

Cleverly reflecting the buildings purpose as a courtroom, the Bar and the Restaurant serves as a neighbourhood oasis that welcomes not only hotel guests but also the local trade.

The Dixon as they say is “Exactly like nothing else”.