Receptionist

A unique chance to be a part of a prestigious London hotel team. Our stylish hotel, boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.

We are currently seeking an enthusiastic Receptionist to join our small and friendly team. At Hyatt Regency Albert Embankment we look for people who are dynamic, confident and ambitious with a splash of personality and character.

Job Overview:

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a receptionist will check in and out guests efficiently, and make sure they have all they need for a great stay.

At Hyatt Regency we look for people who and dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Duties and Responsibilities

·Welcome guests in a friendly, prompt and professional manner during the day and overnight

·Check guests in, issue room keys, provide information on hotel services and room location

·Answer phones in a prompt and courteous manner

·Up-sell rooms where possible to maximise hotel revenue

·Answer, record and process all guest calls, messages, requests, questions or concerns

·Record guest preferences in the system

·Check guests out, including resolving any late or disputed charges

·Accurately process all cash and credit card transactions using established procedures

·Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

·Take action to solve guest problems/complaints using appropriate service recovery guidelines

·Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

·May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

·Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

·Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Candidate Profile:

·Charismatic and talented individual with a genuine attitude to helping people

·Friendly and passionate personality, ready to make a difference.

·Great telephone skills.

·A team player with excellent communication and interpersonal skills.

·Drive for success and desire to progress

·Brimming with enthusiasm, can-do attitude and bags of personality

·Strong work and personal ethic

·Empathy towards customers and colleagues alike

·Attention to details

·Pride in what you do

·Warm and confident,

·Hospitable personality with a passion for service

Key Requirements:

You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritise, multi-task and self-manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role and previous experience with Opera is desirable.

What we offer:

·Competitive salary.

·Meals on duty.

·Uniform and dry cleaning.

·Employee discounts across IHG hotels.

·Career Progression to everybody who wants to grow and develop within the company or industry.

·The opportunity to be part of a fantastic team and working for a Brand defining Hotel.

·A full range of flexible benefits and savings portal with 300+ discounts.

·28 Annual Holidays.

·Pension Scheme.

Job Type: Full-time

Pay: £25,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Overtime

Supplemental pay types:

• Commission pay
• Tips

Education:

• A-Level or equivalent (preferred)

Work Location: In person

Reference ID: Receptions - Hotel