Receptionist

Our hotel, part of The iNUA Collection is now looking for a passionate and professional Receptionist to join our team at voco by IHG Belfast.

As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience.

Responsibilities:

• Welcome guests with a warm and friendly smile, ensuring a positive first impression.
• Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
• Manage switchboard operations, directing calls and providing information to guests.
• Maintain a well-organised reception area, ensuring cleanliness and tidiness.
• May assist with administrative tasks, such as filing and photocopying.

Qualifications:

• Previous experience in a hospitality setting, preferably within a hotel environment.
• A genuine passion for exceeding guest expectations and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organisational skills with a keen eye for detail.
• Proficiency with PMS like HotSoft and/or Opera.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work within a dynamic and supportive team.
• Be part of a prestigious hotel collection renowned for exceptional service.
• Gym and Pool free membership.
• Access to employee discounts for you, your family and friends.
• Learning and development opportunities.

We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family!

The iNUA Collection is an equal opportunities employer.

You must have the right to work in the UK to be considered for this vacancy