Receptionist Administrator

Who are We

Progressive Building Society is a leading local financial institution with a proud reputation for customer service excellence. Our purpose is to encourage local people to save and become homeowners, through our personal, caring & common-sense approach, essentially nurturing financial wellbeing for current and future generations.With a strong high street presence, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

About The Role

The Role

We are seeking to appoint a Receptionist Administrator with a genuine interest in helping people. As a first point of contact, you will join our team in managing our switchboard and Reception area and in engaging with our customers and visitors with professionalism and care.

Your will ensure a warm and welcoming Reception space for our staff and visitors and will be comfortable directing enquiries and communicating across the Society in a supportive way.

With an eye for detail, you will undertake general administration duties and any other tasks as required as a member of the wider Human Resources team.

This is a full-time 9.00-5.00 Monday to Friday position based in our Belfast city centre Head Office.

Key Responsibilities of this role

• Managing switchboard and handling calls to a high standard of customer service.
• Ensuring follow up to queries coming through Reception.
• Daily processing of post within established timelines.
• Exercising discretion when accessing customer data.
• Carrying out administration tasks with a positive and flexible attitude.
• Managing visitors and ensuring that the Reception area reflects the welcoming culture of the Society.

Essential Criteria:

• One year’s up to date similar experience of Reception, Switchboard & Administration with both phone and face to face contact.
• Approachable and flexible with a trustworthy and professional manner.
• 6 GCSE passes A-C including English and Maths.
• IT and MS Office proficient.
• Excellent communication and organisational skills.

What's on offer?

• Attractive Salary and benefits
• Discretionary Company KPI Bonus Scheme
• Annual leave starting at 37 days per annum inclusive of bank holidays
• Day off for your birthday
• Contributory Pension Scheme (up to 20% employer contribution)
• Life Assurance Scheme and Group Income Protection
• Health Cashback plan
• Employee Assistant Programme
• Wellbeing promotion and health initiatives
• Volunteering opportunities
• Excellent culture and investment in personal development

Required Criteria

• One year's up to date similar experience of Reception, Switchboard and Administration with both phone and face to face contact
• 6 GCSE passes A-C including English and Maths
• Approachable and flexible with a trustworthy and professional manner
• IT and MS Office proficient
• Excellent communication and organisational skills

Skills Needed

Customer Service Telephony, Communication, Administrative skills, Organisational skills

About The Company

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.

We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.

We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members’ lives.

We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits

We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.

We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.

Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise

Salary

Not disclosed