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SalaryDescription
This role reports directly to the Office Services Manager and is responsible for delivering high-levels of client and front-of-house services.
Key tasks include maintaining the front-of-house areas (including meeting rooms) and ensuring that these are always presentable, servicing meetings including providing refreshments where required and dealing with general enquiries at the Reception desk.
This is a full time role based at our contemporary head offices at Pride Park in Derby.
Key Responsibilities
Key Responsibilities
- Greet clients and visitors in a professional, client-focused, and friendly manner.
- Provide information to clients and visitors in accordance with firm-wide standards, policies, and procedures.
- Take messages and ensure that these are passed on to the relevant member of staff within the required timeframes.
- Assist with meeting room bookings on behalf of staff as and when required.
- Provide refreshments to meetings and ensure rooms are cleared promptly once meetings are finished.
- Receive and sort mail and deliveries as they come into Reception throughout the day in accordance with the firm’s policies and procedures.
- Update the hand delivery log daily and share every Friday with senior management.
- Arrange deliveries via external couriers.
- Receive payments from clients and cash handling.
- Where appropriate copy original ID documents and ensure that these are sent to the relevant department/fee earner.
- Monitor and maintain equipment and supplies required in the reception area and always keep the reception area clean and tidy.
- Answer all external calls in a confident, courteous, and polite manner regardless of the nature of the call.
- Be aware daily of all information that may be relevant or needed to be given to external or internal callers.
- Update the meeting room phone directories on a weekly basis.
- Monitor visitor access and always maintain security awareness and confidentiality.
- Ensure that you have knowledge of staff movements in and out of the firm (where appropriate/required).
Other Responsibilities/Ad Hoc tasks
- Provide cover for switchboard when required.
- Assist with post duties as required.
- Photocopy documents for fee-earning departments.
- Process stationary orders as required.
Skills, Knowledge and Expertise
You will
- Be friendly and confident with meeting and greeting important visitors
- Maintain the strictest confidentiality
- Be highly self-motivated and comfortable working in a fast-paced working environment
- Be able to multi-task and prioritise the workload
- Be hard-working and a good team player
- Have strong interpersonal, communication and organisation skills
Disclosure will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Great working environment at our Derby head offices
- Car parking is provided by the firm
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week’s holiday
- 1 week’s holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
About Flint Bishop
Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.
Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.
We have over 200 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.
Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.
We have over 200 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.
