Receptionist

This role is responsible for the day to day running of the reception desk and reception area, ensuring a high standard of service is provided to all guests. We only have one opportunity to create a first impression, make sure it counts. Our reception colleagues are sources of knowledge and as such have an in-depth knowledge of both the property and local area is essential.

Some Responsibilities include:

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
• When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Exceptional and comprehensive mental health support
• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Heavily discounted rates at our getaway Haven
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Access to Learning & Development aimed at job satisfaction and career advancement
• Mental Health Awareness Days
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform