Receptionist

We are the Mydentist Oral Hygiene Centre at Plympton and we are a passionate team that want to give our patients only the best care. We have a dynamic team who strive for the stars and are looking for a new member of staff to join our friendly team. Is that you?

We have two vacancies:

Monday 09:00 - 14:00hrs, Wednesday 9:00am - 17:45pm & Thursday 14:00 - 19:15pm

Job Purpose: Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

We are looking for a receptionist with the following qualities to assist our practice in providing excellent patient care and support the practice to achieve outstanding service.

• Caring and compassionate
• Excellent interpersonal skills including a professional and welcoming telephone manner
• Excellent organisational skills in order to manage multiple tasks and process timelines
• Demonstrates flexibility
• Attention to detail
• Able to build strong relationships with the Practice team
• Excellent verbal and written communication skills
• Willingness to learn about all products and services offered
• Ability to use IT and operate a computer based systems, experience of using R4 desired

Responsibilities include

• Take ownership of the daily and weekly tasks to be completed by the reception team
• Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
• Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
• Build and nurture great working relationships with the Clinical team
• Be actively involved in the smooth running of the practice by working well with your practice team
• Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
• Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
• Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
• Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
• Always adhere to mydentist policies and procedures
• Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
• Accurately update and protect patient information including on the patient electronic database
• Book next appointments before the patient leaves and action reminders including courtesy calls

Monday 09:00 - 14:00hrs, Wednesday 9:00am - 17:45pm & Thursday 14:00 - 19:15pm

Job Type: Part-time

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Plymouth: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person