Receptionist

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a.Maintain and monitor the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Manage all queries as necessary in an efficient manner e.Signpost patients to the correct service f.Initiating contact with and responding to, requests from patients, team members and external agencies g.Clinically code data on EMIS h.Process GP download documents i.Process repeat prescriptions accurately and efficiently j.Action incoming emails and correspondence as necessary k.Scan patient related documentation and attach scanned documents to patients healthcare records l.Data entry of new and temporary registrations and relevant patient information as required m.Input data into patients healthcare records as necessary n.Work through the task list to ensure they are dealt with in a timely fashion o.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team p.Complete opening and closing procedures in accordance with the duty rota q.Maintain a clean, tidy, effective working area at all times r.Understand and maintain appropriate infection control procedures s.Monitor and maintain the reception area and notice boards t.Support all clinical staff with general tasks as requested u.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room