Receptionist

Purpose of Role To fulfil appropriate administrative duties in a professional manner in order to promote the Academy by providing a welcoming and efficient first point of contact on behalf of the organisation. To provide administrative support to ensure the smooth running of the office. This role has a strong emphasis on customer service both to external and internal customers. Main Duties and Responsibilities • Duties and responsibilities will be allocated by the Operations Manager and PA to ensure that the needs of the academy are met. • The Receptionist and Administrator will undertake reception duties, answering the telephone (transferring calls, taking and delivering caller messages) and dealing with face to face enquiries as well as providing general administrative support as required. • The nature of the Academy Year requires some of these tasks to be done regularly whilst others will be on an annual cycle. • The post holder will be expected to use all Trust standard computer hardware and software packages where appropriate. • The postholder will be covered for a 30-minute break at a reasonable time to meet the needs of the academy. Specific Responsibilities • Using school procedures to effectively manage the reception area to ensure that students, staff, parents and visitors are welcomed to the academy • Liaising with staff for the delivery and collection of parcels and student belongings • Maintain manual and computerised records • Undertake typing and word-processing and other IT based tasks and administrative procedure using the Academy MIS • Produce lists/information/data as required e.g. student data • Operate relevant equipment/ICT packages/information systems (e.g. MS Office, internet, intranet, SIMS, email etc) • To work with relevant staff to support student attendance • Provide general advice and guidance to assist staff, students, visitors and others • To undertake training as necessary for the role • Other tasks as required commensurate with the grade and post. March 2024 General • Work in a professional manner and with integrity, maintaining confidentiality of records and information. • Maintain up to date knowledge in line with national changes and legislation as appropriate to the role. • Be aware of and comply with all Trust policies including in particular It, Health and Safety and Safeguarding. • Participate in the Trust Professional Performance Review process and undertake professional development as required. • Adhere to all internal and external deadlines. • Contribute to the overall aims and ethos of the Spencer Academies Trust and establish constructive relationships with nominated Academies and other agencies as appropriate to the role. These above-mentioned duties are neither exclusive nor exhaustive, the post- holder maybe required to carry out other duties as required by the Trust.

Job Types: Full-time, Permanent

Pay: £22,367.00-£23,893.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person