Receptionist

Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?

The Royal Crescent Hotel & Spa is seeking a new Receptionist to join the exceptional Front of House team.

We are looking for someone who has excellent interpersonal skills and great attention to detail to ensure that guests have the very best experience during their stay. Experience of hotels and knowledge of booking systems would be an advantage, although full training will be provided. Requires flexibility for frequent weekend and evening work.

The main purpose of the job is as follows: -

• To greet guests in a warm, friendly and professional manner
• To show each guest to their accommodation, explaining the facilities throughout the hotel
• To record guest details and input onto the system
• To liaise with all departments regarding guest requirements ensuring all requests are handled promptly
• To accept and process payments
• To make reservations as required
• To handle all incoming telephone calls and emails
• To work closely with other team members to ensure a unique guest experience

We offer a range of benefits including: -

• A monthly share of discretionary service charge
• Pension scheme
• Commissionable sales
• Recruitment referral scheme
• Employee Assistance Programme
• 50% discount on food and beverage
• Discounted PoB Hotel stays

Job Types: Full-time, Permanent

Pay: From £12.30 per hour

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• On-site gym
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Tips

Work authorisation:

• United Kingdom (required)

Work Location: In person