Receptionist

BMWillenhall is an independent BMW specialist and our mission is to ensure the world’s best vehicles last longer on the road. We pride ourselves on our customer service, integrity in our work and aftercare.

We have an exciting opportunity for a Receptionist to join a well-established team at our headquarters. In our fast paced environment, we expect individuals to play an integral role demonstrating teamwork, punctuality, accuracy and a high level of customer service.

Main Responsibilities

• Ensure the image and levels of customer service are in line with company standards
• Ensure Reception is remains presentable at all times
• Complete general administration duties, including email and diary management
• Provide full reception support, including meeting and greeting clients, visitors and suppliers in a professional manner
• Responding to customer enquiries via email, phone and face-to face
• Capturing customers requests accurately and transferring all relevant information to quotation form
• Management of daily quotation meeting
• Adhering to company service level agreement to customers
• Booking jobs according to diary availability and time management
• Ensuring all pre appointment checks are completed
• Processing payments
• Reporting KPIs to management
• Answer the telephone and directing all enquiries to a relevant personnel
• General admin duties as required for example filing, excel data entry
• Complete other ad hoc tasks for BMWillenhall

Key Experience/Requirements

• Strong knowledge and experience of running a busy reception
• ­Ability to work independently and a drive to deliver results
• ­Proficient in using Excel and Outlook
• Excellent communication skills, both verbal and written
• Ability to work collaboratively with other departments
• Keep a professional personal appearance
• Full UK/EU Driving License

What’s in it for you?

• Starting salary 11.44p/hr
• 22 days annual leave plus national holidays
• Working hours: Monday to Friday, 8.30am to 5pm
• Workwear
• On-site parking
• Company Events
• Career Progression

Job Type: Full-time

Pay: From £11.44 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: In person

Reference ID: BMWillenhall_Receptionist
Expected start date: 01/05/2024