Receptionist Centre Assistant (Moseley)

RECEPTIONIST / CENTRE ASSISTANT

Salary: £11.78ph grade 3 pay spine 1 (unqualified) to £12.00ph grade 3 pay spine 2 (qualified)

Hours: 15 hours per week – Monday, Wednesday and Friday, 9:30am – 2:30pm

Duration: Permanent

Date Posted: 01/05/2024.

Whose life did you improve today?

Headway Birmingham & Solihull are a leading Brain Injury Charity. Our ABI Services Team provide support, services and guidance for people with an Acquired Brain Injury enabling them to improve their independence at home and in the community leading to an improved quality of life.

Description

Headway Birmingham & Solihull are looking to recruit a RECEPTIONIST / CENTRE ASSISTANT to work Monday, Wednesday and Friday (15 hours per week) to provide administrative and centre/reception services that support the smooth running of our Headway House centre.

Duties include: -

· A genuine interest in helping brain injured people and their families along with an understanding of the challenges of caring.

· A good communicator at all levels with an open and friendly manner who is able to generate the confidence and respect of visitors and who also possesses a good sense of humour.

· Confident in dealing with incoming/outgoing telephone calls professionally; handling, diverting and taking messages as appropriate. Ability to make outgoing calls on behalf of management as required.

· To be part of the Headway House Team, working flexibly and contributing to wider activities and emergency situations as required, always upholding company policies.

· Arrange and manage the lunch system. Assist with making drinks and lunches for clients, ensuring that they are served at the correct times.

· Register attendances/absences of clients accurately, chasing clients who are not attending. Maintain Keep all files, records and databases updated, complete and in good order.

· Supervise the arrival and departure of clients each day, including responsibility for collection and return of personal belongings.

· Carry out assigned domestic chores at the end of each day e.g washing up, tidying and putting materials away. Cover general cleaning duties in the absence of regular cleaner.

· Confident in the correct use and care of PCs, data entry onto Tagtronics system, updating spreadsheets and using formulas as required. Highly proficient in Microsoft Office including Excel, Publisher and Word.

· Educated to CGSE/O-Levels with a good standard of English and Maths with a Business Administration qualification/office or secretarial qualification.

Previous experience of working with people with disabilities and knowledge of brain injury is desirable.

The successful candidate will require an enhanced DBS, the cost of which will be met by the employer.

Why join us:

• Annual leave – 33 days each year (including 8 bank holidays)
• DBS Check – We cover the cost of your DBS check and update service check
• Company Pension Scheme
• Wellbeing Support, Advice and Guidance – Available via our in-house trained ‘Mental Health Champions’ and/or Employee Assistance Program though an online portal or over the telephone
• Confidential Counselling Service
• Free parking at our 3 Centre’s Complimentary refreshments
• Professional Development – We can support you to obtain a range of qualifications according to roles and support further development
• Staff Referral Scheme – Receive £50 for referring a friend into a Support Worker position
• GEM Awards – All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.
• Social events, fundraising and team building – We value all our employees and try to bring people together socially
• Discounts – Availableat Highstreet retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.
• Long Service Awards – Receive 1 extra day annual leave when you have reached your 5 year anniversary with us and thereon (10 years 2 days etc.)
• Special Birthday Days – Receive an extra day annual leave on your ‘milestone birthday’
• Health Scheme – Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists
• Duvet Days – Be rewarded for coming into work with an extra day off for full year attendance.
• Respite Day– a day off for working carers who go above and beyond

To formally apply, please submit a full CV detailing education and employment to date along with a supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to personnel@headway-bs.org.uk or helen.bourke@headway-bs.org.uk . Please include your interest and motivation in applying for this position.

Closing Date: Friday 10th May 2024

Job Type: Part-time

Pay: £11.78-£12.00 per hour

Expected hours: 15 per week

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• face to face customer service: 1 year (required)
• working with people with a brain injury: 1 year (preferred)
• Customer Service: 2 years (required)
• Administrative experience: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 10/05/2024