Receptionist

Location: Harrow

About us:

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.

We are an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from all suitably qualified persons.

About the role:

This is a front of house role, where you will be required to become the central point of contact between Consultants, Nurses, and our Patients.

Person Specification:

The successful candidate will be a professional and committed individual with relevant experience working in a front-of-house capacity, ideally within a private clinic/hospital; however, we would consider applications from individuals that have experience and a passion for patient/customer care within sales, retail or hospitality.

Job Specification:

• Provide a professional and warm reception service to all patients of the London Women’s Clinic.
• Maintain front of house and patient lounge areas throughout the day.
• Ensure all patients sign necessary consent forms prior to undergoing any procedures at the clinic. Scan and file all documentation onto patient files.
• Answer telephone calls in a professional and timely manner.
• Deal with incoming calls, enquiries etc. Undertake any bookings as necessary in conjunction with the IDEAS system. Respond to all patient enquiries in a timely manner and send any appropriate information out.
• Handle all payments for the clinic, process and log those appropriately, and be a gatekeeper for the finances of the clinic to ensure all patients pay on time and all payments due are taken. Provide accounts department with daily takings for banking.
• Be a key point of contact throughout the patient journey, providing answers and support where required.
• To work in conjunction with the Reception Manager and Operations Team - introducing and improving standards, procedures and activities within the clinic.

Knowledge/Skills/Experience:

• Previous experience working with a client or patient database.
• Excellent telephone manner
• Minimum 1 years’ experience working in an administrative, support or front of house position.
• Invoice processing/cashiering experience

Qualifications:

• Bachelors Degree (preferable)
• Keen interest in fertility sector/healthcare

Benefits:

• 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
• Life Assurance
• Childcare Benefits
• Learning opportunities
• Pension plan

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

• As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
• We will request two professional references from candidates.
• All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Front desk: 1 year (required)
• Administrative: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 20/05/2024