AddressWe are looking for a Receptionist and Switchboard Operator to join our Rapport team, based at our client’s office in the heart of the City of London. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.
You will be responsible for the Reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs.
This role is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis between 7:30 AM and 6 PM, as per the client’s needs.
Main responsibilities
- Promoting and supporting a first-class and professional front-of-house service to employees, guests, and visitors either in person or over the telephone
- Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls
- Ensuring all the procedures and standards as described in the manual are adhered to at all times
- Maintaining efficient relationships and communication with all support departments (AV/Catering/Facilities)
- Managing the meeting rooms and allocating all the requests whenever possible
- Paying attention to details in all aspects of service and presentation, to maintain and improve on current standards being achieved
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a passion to deliver excellent guest service in everything that they do
- Be able to create a positive and lasting relationships with all customers and clients
- Be able to act on customer requests and anticipate their needs
- Be highly organised, have an eye for detail with a can-do attitude
- Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times
- Ideally, have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
