Address
Form of work
SalaryPart-time role: 16 hours per week.
This is a Maternity Cover until February 2025.
We are a friendly, enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations.
This role will be based at Keighley College.
What You Will Do
- Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
- To provide information, data and advice as required by students, staff, stakeholders and external visitors.
- To ensure relevant queries have an appropriately managed handover and post query resolution.
- Identify, avoid and resolve problems quickly to enhance the customer journey.
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
- Sign in visitors, check ID badges, answer telephone calls and any other admin duties required.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office and Google applications.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem solving skills.
- Literacy and Numeracy at Level 2 or above (or commitment to achieving this within one year of appointment).
There are plenty of benefits available to our staff members, here are just a few:
- Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
- Support Staff 27 days (increasing to 32 days after 5 years service)
- Academic 37 days
- Senior Management 37 days
- Generous Pension schemes
- Teachers' Pension Scheme
- Local Government Pension Scheme
- Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
- Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Learning and development opportunities - including staff development days
- Employee wellbeing initiatives
- Flexible and hybrid working opportunities - this will vary depending on role requirements
