Receptionist - Req24267

Location: Scott Hall Leisure Centre 

Hours: Weds 12.15 till 9.30pm and Sunday 7.30am – 5.30pm 

We aim to recruit enthusiastic and motivated people for all aspects of our business. As one of our strongest assets we focus our attention on the people we employ, by providing training and continual development.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Receptionist, you will bring to the role:

• experience
• energetic
• enthusiastic
• team worker
• responsibility

About the role

You will be responsible for the smooth running of the Reception environment. Key aspects of the post involve To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre’s administrative. The Receptionist will work as a member of the Team within an operational sporting facility environment. There will be extensive contact with members of the public and ensuring a high level of customer care is achieved. 

What we offer you
We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply
Apply for this job online. Please complete the online application form and complete a personal statement of no more than 500 words

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period. 

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK  - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job Purpose: To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre’s administrative support.

Responsibilities:

1.  To take bookings made over the telephone and in person at reception.
2.  To process payments for bookings in accordance with the City Council’s Financial procedures.
3. To possess a sound knowledge of activities and services within the centre and to promote/sell them accordingly.
4. To deal with customer enquiries as the initial point of contact.
5.  To assist the Centre Management team in the delivery of the administrative and financial procedures of the Centre.
6.  To carry out the above duties in compliance with the Council’s policies e.g. Equal Opportunities, Green Strategy, etc.
7.  To undertake any further duties which may be commensurate with the grade of the post.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

SKILLS:

Able to deal effectively with customer enquiries both face to face and on the telephone

Able to accurately record information

To possess excellent communication skills

To have good numeric skills

Able to use a computer competently

To provide a quality service to our customers

KNOWLEDGE:

Knowledge of basic principles of customer care

EXPERIENCE:

Experience of working in an environment which provides regular contact with the public

Experience of cash handling

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behavioursand codes of conduct. 

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post.  Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

KNOWLEDGE:

Knowledge of Leisure Centre operation

EXPERIENCE:

Experience of working in a leisure centre

Experience of clerical duties

Experience of working in a sales environment

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