Receptionist

Job Title: Receptionist

Position Type: Part-Time

About Us: The Hearth is a women’s space in Queen’s Park, London NW6. Here, women can find room for themselves to live, work and feel better. Our community of diverse women enjoy full co-working facilities, wellness treatments, a relaxing evening lounge and thoughtfully curated events. We support women on their personal journeys as they come into their own. When they live in their power, the world is better for it. The warmest place in the home, The Hearth welcomes you as you are. We’re a kind, safe and accepting space, where women are free to be, grow and focus on what’s important.

We are seeking a passionate and proactive Receptionist to join our team and play a pivotal role in building and nurturing our community.

Job Summary: As a Receptionist at The Hearth, you will be the face of our community, ensuring a welcoming and supportive environment for our members. Your role will encompass various responsibilities, including managing reception and inquiries, overseeing food and beverage services, maintaining facility operations, upholding high cleanliness standards and fostering community engagement.

Responsibilities:

1. Reception and Member Support:

• Serve as the first point of contact for community members, both in person and online.
• Greet visitors warmly, address their queries, and provide relevant information about our community and services.
• Assist members with booking meeting rooms, event spaces, and other amenities.
• Respond to emails, phone calls, and messages promptly and professionally.

2. Food & Beverage Management:

• Coordinate food and beverage services, ensuring a diverse and appealing menu for members.
• Assist in overseeing catering arrangements for events and meetings as needed.
• Monitor inventory and place orders to ensure seamless F&B operations.

3. Facility Operations:

• Ensure the smooth day-to-day operation of our facilities, including meeting rooms, co-working spaces, and common areas.
• Conduct regular checks to ensure that all equipment and amenities are in good working condition.
• Collaborate with maintenance and cleaning staff to address any issues promptly.

4. Cleanliness Standards:

• Maintain high cleanliness standards throughout the facility.
• Implement and enforce cleaning protocols to ensure a clean and safe environment for all members and guests.
• Conduct regular inspections and report any maintenance or cleanliness issues.

5. Community Engagement:

• Foster a sense of belonging and community among members.
• Assist with coordinating community events, workshops, and networking opportunities to encourage interaction and collaboration.
• Collect feedback and suggestions from members to enhance their experience.

Qualifications:

• Previous experience in customer service, hospitality, or community management.
• Strong communication and interpersonal skills.
• Attention to detail and excellent organisational abilities.
• Proficiency in MS Office and basic computer applications.
• Ability to adapt to a dynamic and fast-paced environment.
• Passion for building and nurturing communities.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this position.

The Hearth is an equal opportunity employer. We welcome and encourage candidates from all backgrounds to apply.

Job Type: Part-time

Pay: From £12.00 per hour

Expected hours: 12 – 24 per week

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Work Location: In person

Expected start date: 13/05/2024