Receptionist

About EQ

EQ Accountants is an accounting, taxation, audit, and business advisory practice based in the East of Scotland and offering the full spectrum of solutions to meet our clients’ financial needs. Our specialisms include Agriculture, Engineering and Manufacturing, Healthcare, Leisure, Professions, Property and Construction, Technology and Charities.

We have offices in Dundee, Forfar and Glenrothes, and our employees are committed to utilising their financial and business expertise to inspire, support and encourage clients to realise their ambitions.

We have been supporting our clients since the early 1990s, but there has never been a more interesting or important time to join us.

Joining the EQ team at this juncture is an exciting opportunity propelled by the recent investment from Sumer Group. With an ambitious plan to triple turnover within the next five years, EQ stands as a frontrunner in Scotland's accountancy sector.

Bolstered by Sumer's backing, EQ gains access to a vast network of over 1,000 colleagues across 40 offices while retaining the localised expertise of its core team.

Led by a dynamic leadership team and fuelled by strategic acquisitions, EQ is poised for growth. As part of this journey, EQ fosters a culture of development and empowerment, exemplified by employee-focussed initiatives.

Join EQ and be part of a transformative endeavour reshaping the landscape of UK accountancy.

Receptionist

As receptionist your role is crucial to the way in which our clients perceive our service standards. Often, you will be the first person our clients see, hear, and connect with, be that on the phone, in person or online. The first impression you create is essential to our aim to create a positive and memorable service experience for everyone who engages with us.

The role

Your key responsibilities will include managing incoming calls, greeting visitors, and providing them with accurate information and great service. You’ll enjoy problem solving and being able to answer questions and resolve issues efficiently, professionally and with a positive, friendly, and helpful mindset.

Additionally, maintaining a tidy reception area, completing administrative tasks such as, scheduling appointments, handling mail, and managing office supplies is key to the role. Your ability to multitask, prioritize, and adapt to various situations is key to ensuring a smooth operation.

• Administrative Duties

You’ll be assisting with administrative tasks such as letter production, data entry, and scanning documents etc.

• Meeting Scheduling

You’ll be overseeing team/firm calendars and scheduling meetings, booking rooms and ensuring their effective set up and clear down.

• Office Security

You’ll be overseeing office security by following safety procedures and controlling access via the reception desk.

• Communication

You’ll be answering incoming calls, determining the purpose, and transferring calls to appropriate persons or departments. You’ll handle incoming and outgoing mail, packages, and deliveries. Provide information to callers and visitors about the firm, such as location, opening hours and services offered.

• Compliance

You’ll be administering all aspects of General Data Protection Rules and ensure we are fully compliant with all data and hold all required information securely.

• Oversight

You’ll monitor and maintain office supplies, inventory, and place orders when necessary.

• Administration Support

You’ll be providing proactive and responsive admin support to various departments as required.

About you

• You’ll have proven work experience as a receptionist or similar role (preferred)
• You understand how to organise and maintain a work planning system that keeps you on track to deliver the expected administration outcomes of several projects at once.
• You will have excellent attention to detail and accuracy in data entry and record-keeping.
• You are computer literate with knowledge and experience in the usual MS Office applications.
• You’ll thrive in a busy environment and be able to cope with peak demands and changing priorities while working well within a team.
• Excellent communication skills and a confident, friendly, and quietly outgoing personality both over the phone and in-person.

Benefits

We offer an inclusive culture that values difference, pride in the service we provide to our clients, belonging, employee welfare and continuous improvement as critical aspects of our organisational performance. As well as ongoing learning and development opportunities and a career development programme, we offer a competitive salary and benefits package (subject to conditions) which includes:

· Life cover.

· Income protection.

· Financial planning consultation.

· Pension contribution scheme.

· Flexible working.

· Approved professional subscriptions.

· Enhanced annual leave.

Closing date: 29th April 2024

Interview dates: 6th May 2024

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Reception: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 13/05/2024