Receptionist

Role DescriptionReceptionist
Location: Clydach, Swansea, SA6 5LG

Mon – Thursday – 8.45 – 17.15 and Friday – 8.45 – 16.30 with 1 hour for lunch on all days 

Due to an internal promotion our ever growing team is now looking for their next receptionist!

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities:

Providing an exceptional patient journey both in person and over the phone
Managing the diaries and making sure that the time is filled correctly
Working with the team to understand the full range of NHS and Private treatment options available within the practice
Completing relevant forms for NHS and private schemes within a specified timescale
Taking payments and chasing outstanding patient debt
Liaising with dental laboratories, supply companies and other organisations

Key skills and experience:

Ability to easily build rapport, and work to a high level of customer service
Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
Passionate about driving the success of the practice by seizing opportunities  
Able to follow processes and work in a structured and organised way 
Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
IT skills with the ability to learn SOE software 
Positive nature - Able to show resilience and always work in a composed manner  
Strong attention to detail
An excellent team player

        What to expect from us........

Tiered salary based on experience and skills
Practice performance bonus scheme of up to £600 per year
Retail discounts and deals through our easy-to-use app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses)
Uniform provided
Refer a friend scheme

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.