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SalaryYour new company
A Charitable Organisation based in Belfast are hoping to recruit for a part time (20 hours per week) Referral Administrator. This role will require someone with a background in customer/client support who is very resilient.
Your new role
You will support the client referral process. You will be responsible for processing referrals in a professional, sensitive, and timely manner in line with organisational procedures and processes.
*Provide a supportive, calm, and professional approach whilst interacting with individuals referring to services via various communication channels.*Ensure individuals referring and availing of our services are kept updated in a timely manner with regards their individual client journey in line with procedures.*Proactively progress waiting lists for our services in line with operational procedures.*Complete all administration including recording and storing data accurately and securely in line with data protection legislation,*Support onward referral process for individuals being externally signposted to other specialist services.*Compliance with organisational safeguarding and risk management procedures.*Record data accurately to support effective data analysis for weekly, monthly, quarterly and annual reporting.
What you'll need to succeed
- Educated to A-Level standard or equivalent qualification OR Educated to GCSE standard with a minimum of 3 years' experience in a health and social care setting supporting referral processes/appointment setting.
- Ability to demonstrate excellent verbal and written communication skills in both professional and personal interactions.
- Working experience using ICT systems specifically Microsoft Office.
- Awareness and experience of appropriately responding to safeguarding and risk management processes in a professional setting.
- Experience of maintaining confidentiality while interacting with individuals referring and using services.
- Ability to work unsupervised and use own initiative to problem solve in line with delegated level of responsibility.
What you'll get in return
- 20 hours per week
- Temp until March 2025
- Belfast location with parking on site
- Online weekly pay
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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