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Salary37 hours per week - Hybrid working with a minimum of two days a week working at our Trust Office in Staple Hill, Bristol.
Our values are at the heart of everything we do; we start with the person; we bring people close; bring our creativity to work with us; and we are courageous in our approach.
Please be advised that we are unable to offer sponsorship through the Skilled Worker VISA route as part of your application.
We are looking to appoint a highly motivated Referral and Assessment Manager to join Milestones Trust to facilitate growth strategy by sourcing and securing new packages of support for people with varying learning disabilities and mental health needs.
Working within our Trust Office team you will play a crucial role in the success of our services and the people we support. You would be the main point of contact and responsible for all new support enquiries and referrals to the Trust and ensuring that the best solution for the individual is central to the process.
This role sits within the Business Development Directorate and offers the opportunity to provide advice and support to colleagues that will have a real impact on how we operate as an organisation and provide care to the people we support.
The Role:
As the Referral and Assessment Manager you would be tasked with building and maintaining close working relationships with internal and external partners to coordinate and complete high quality assessments for all new placements. Furthermore, you would develop strong relationships with health and social care stakeholders to promote and develop the organisation’s profile and reputation.
Excellent communication and interpersonal skills will be needed to liaise with all key stakeholders, providing expert advice and successfully delivering an efficient customer-based service.
The role will include the following responsibilities:
- To be the primary point of contact for all new enquiries, referrals, and contract call offs, following up all new leads in a timely manner.
- To lead on referrals working closely with Service Managers, Senior Operations Managers, the Finance Team, and other colleagues.
- To liaise with key stakeholders (brokerage teams, care managers, commissioners, MDTs, family members, individuals) to collate all relevant information about a referral, arrange service visits and recommend a course of action.
- To adopt a dynamic, person-centred approach to the filling of services in partnership with operational colleagues.
- To manage referrals efficiently, effectively, and compassionately, assisting a smooth transition for all new people moving into our services.
- To actively participate in the achievement of occupancy and revenue targets by ensuring referrals are managed in a proactive and effective manner.
- To produce full assessment documentation, including costings, providing these to the funder, to secure funding approval.
- To develop and maintain comprehensive knowledge of vacancies within existing services, including an understanding of environmental factors, staffing skills, and compatibility with other residents, when considering new referrals.
- To promote Milestones Trust by networking with social workers, care managers, brokers, and other stakeholders.
- To support the Trust’s development through contributing to tenders and framework applications as required.
- To prepare analysis reports highlighting trends in referrals by commissioning authorities, particularly for referrals that the Trust is unable to accept.
- Knowledge of Local Authority and Healthcare funding streams and commissioning practices.
- Experience of assessing a wide range of support needs, using person centred principles and creativity
- Experience of working within a Residential/Supported Living service within social care, preferably in learning disabilities/mental health needs.
- Ability to travel to meet the requirements of the role.
- Ability to identify issues and develop a logical and clear approach to problem solving, and resolve conflict using own judgement.
- Able to build strong, positive working relationships with people we could support. colleagues, and external stakeholders, in person, by telephone and through virtual communication channels.
- Able to make a positive contribution to cross functional working (whether on particular issues, or strategically).
So, why work with us?
At Milestones Trust we recognise that without the hard work, commitment, and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:
- 34 days Annual Leave Entitlement (including public holidays)
- Company pension scheme, with Milestones matching employee contributions up to 3% to help grow your retirement pot.
- Learning and development opportunities to help you to build your career, including a comprehensive induction programme.
- Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g., dental, therapies, optical, maternity/paternity, NHS prescriptions etc.
- Generous Occupational Maternity/Paternity pay.
- Get paid when you want – access your money as you earn it and request your earnings before payday using Dayforce Wallet
- Access to an Employee Discount Platform from day one, with discounts and cashback for hundreds of retailers
- An employee referral scheme that allows you to earn points that can be converted to cash for family members or friends that you point in Milestones’ direction.
Please note that a Cover Letter is required for the application process.
For a discussion about the role please contact Will Oborne – Director of Business Development by email at williamoborne@milestonestrust.org.uk or alternatively to apply for this role please click the ‘Apply Now’ button and complete the online application.
Please be advised that we are unable to offer sponsorship through the Skilled Worker VISA route as part of your application.
- Please refer to our Refer a Friend policy for full details of eligibility and terms.
