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Form of work
SalaryReferral and Contact Centre Lead- Leeds
Referral and Contact Centre Lead
Salary - £34,253 per annum
Job Type - Permanent/Full-Time
Hours – 40 hours (including 5 hours paid lunch breaks)
Location – Leeds Meanwood
About Nacro: Nacro is more than just a charity; it's a catalyst for change with over 50 years of dedicated service. We're committed to transforming lives, strengthening communities, and reducing crime across the nation. Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential. We're not just a charity; we're a movement, promoting diversity, inclusion, and a brighter future for all.
Company Values: At Nacro, we believe careers should be about making positive changes. With decades of experience, we're passionate about empowering vulnerable individuals and driving social justice.
Community Support Service – Tier 2 (CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Discover more about Nacro here https://www.nacro.org.uk/
About the Role:
• Lead the team by example by upholding Nacro’s values and behaviours and translating those into everyday activity. Be prepared to make difficult decisions and support direct reports to make difficult decisions.
• Own and set direction for a team/direct reports to deliver the organisational and local priorities.
• Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
• Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular one to ones.
• Work collaboratively across Nacro and with external stakeholders ensuring that you and your team provide a good service.
• Challenge direct reports to continually consider better ways of delivering outcomes for their service users/learners.
• Provide development and support to your direct reports to ensure their effectiveness and wellbeing.
• The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries.
Key Skills, Experience and Knowledge
• Understanding and Commitment to the Nacro’s Values.
• Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
• Ability to develop person centred support and move on planning.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
What you can expect from us
• A dynamic and supportive team who delivers results for the people we support every day.
• A commitment to helping you learn and develop your career.
• Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more. For further information about Nacro’s amazing benefits, please click here
• for more information about the role and to apply, please click here
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
If you have any questions or would like to have an informal chat regarding the role, please contact Abdiquadir.mohammed@nacro.org.uk
