Relationship Manager-Global Fund Services Gfs

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
This role will report to Manager, Relationship Management and will have responsibilities which include driving sales and profitability, establishing ties with key client decision-makers, understanding the client's strategic goals, providing leadership for client driven product development initiatives, ensuring client satisfaction levels and establishing and maintaining relationship plans.
The successful candidate will be responsible for:

• Driving sales and profitability management by ensuring long-term profitability of client relationships; cross-selling of additional products and jurisdictions to existing clients; pricing of new and additional business opportunities for existing clients; and conducting fee negotiations
• Developing a complete understanding of client's business, objectives, goals and market challenges, and ensures relationship plan is consistent
• Providing Client Service Management by working closely with the Client Service Delivery Manager/s and Service Managers and other stakeholders within the operational teams to ensure smooth service delivery, and actively participate in project's covering client fund launches, mergers and closures, working closely with the various product teams
• Ensuring Risk Management by identifying, documenting and managing client-related risk issues; negotiation of contracts; managing service delivery with awareness of internal and external compliance requirements; awareness of product/counterparty credit/client credit risk; and ensuring adherence and understanding of Northern Trust's KYC/AML/TCF procedures
• Educating clients on emerging issues, bank products and services, regulatory/tax changes, and the general environment, advising the client of the impact on the client's business and on our own services

The competencies we seek include:

• Effective verbal and written communication
• Extensive client facing experience
• Technical / digital proficiency
• Effective prioritisation
• Organisational adaptability
• Personal Accountability
• Management of direct reports

The successful candidate will benefit from having:

• Experience in financial client servicing, relationship management, sales and/or marketing
• Extensive knowledge of the funds business and fund structures including Middle Office Outsourcing, Fund Administration and Global Custody (onshore and offshore fund structures) usually acquired through related work experience
• Extremely strong interpersonal skills to deal with 'C' Suite client representatives and Executive Management within NT.
• Previous exposure to and comfort with dealing with client management
• Highly articulate with good communication skills. Good networking contacts and abilities
• Ideally have worked extensively with investment management outsourcing and fund administration clients
• A good understanding of the current IT and Data landscape as it pertains to the services provided to enable meaningful discussion with clients and understanding of the clients strategy.
• Ability to present and motivate. Excellent project management skills

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.