Rent Recovery Support Officer

Rent Recovery Support Officer
Based in Redbridge
Monday - Friday
(Apply online only)
15.17per hour

To maximise Rent Recovery from customers in Temporary Accommodation and in Council Housing in accordance with Rent Recovery procedures
To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this.
To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy
To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
To help customers manage their arrears as they move between temporary accommodation solutions
To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation