Rent Service Officer

Rent Service Officer
Camden
£23 Per Hour
I am recruiting for a local authority who is looking for someone to help maximise income and eradicating debt owed to the Council, while protecting vulnerable customers.
To provide effective and efficient casework on tenancies within a designated patch or as directed.
To undertake regular thorough ongoing account monitoring, data analysis, inputting and updating.

Main Duties and Responsibilities
Effectively manage a caseload of arrears cases in a designated patch or as directed.
To take responsibility for managing a range of complex cases, using your own initiative to make decisions and to work independently to solve problems for the customer and meet the goal of the Rent Service.
Prepare detailed Court instructions for cases requiring legal action and attend Court Hearings to give evidence on behalf of the Council, and attend any subsequent evictions that are carried out as a result to maximise rent income and recover debt owed to the Council.
Offer advice and assistance to tenants, referring them to specialists as appropriate, to enable them to maximise their income, reduce their arrears and where appropriate maintain their tenancy.
Determine and carry a programme of scheduled and unannounced visits to tenants to discuss to discuss their financial circumstances and reasons for non payment of rent.
Maintain regular contact with tenants by telephone, letter and e-mail, and serve notices to take legal action in appropriate cases.