AddressPURPOSE OF JOB:
To deliver an efficient responsive repairs service and planned maintenance program and provide direction to contractors and others as necessary.
Accountable for overseeing the day to day delivery of all asset management activities within CPMO providing the entire maintenance. service including the direct delivery of repairs through Handy persons and contractors as required.
Accountable for the on-site management of all external contractors delivering maintenance and/or specialist professional services to residents and, ensuring that this meets CPMOs service specification.
Duties:
- Provide a first point of contact for staff, contractors and LB Hackney on R&M and care taking issues.
- To line manage the Maintenance Operatives (Handy persons) and Caretaker Supervisor by managing - their performance, providing effective training and development, undertaking HR related tasks as appropriate and coordinating their workload to ensuring that best use is made of the resources.
- To provide practical (on the tools) support to the Maintenance Operatives and to provide a practical lead on repairs & maintenance and caretaking jobs as per the needs of the service.
- Respond to maintenance requests, either directly or from Housing Assistants /
- Arrange quotations, pre and post inspections, and follow up repair works, ensuring Key Performance Indicator targets are met - e works completed on time to resident satisfaction.
- To develop and maintain an Approved Contractor List that meets with CPMO requirements.
- To update and maintain all relevant databases, ensuring compliance of all contractors, monitoring performance, recording data, and forwarding to Business support and HR.
- To produce regular and ad hoc reports as required, including weekly log of works orders and spreadsheets for the Head of Operations / Board.
- Provide, arrange and update training for staff on Repairs and Maintenance issues including process workshops:
- Co-ordinate insurance claims for building related damages and liaise with the Finance Officer.
- Work in conjunction with the Head of Operations and Finance Officer to oversee the R&M budget, providing regular updates and forecasts.
- Be knowledgeable with regard to Health and Safety legislation and safe working practices.
- Ensure that all the work undertaken by CPMO Maintenance Operatives (Handypersons) is conducted to the highest professional standards, promote and implement all of CPMO policies and procedures.
- Upholding and promoting Equal Opportunities policies in all aspects of the work, ensuring that they are understood and implemented by all staff and contractors including yourself in relation to both employment and service delivery.
- Be responsible for ensuring performance targets are achieved through management of the performance of the intemal operatives and external contractors.
- Responsible for quality audit results and stock condition information.
- Responsible for the delivery of the stock condition and other related surveys, ensuring that Clapton Park central database is reflective of the actual stock condition across each patch.
- Responsible for identifying properties requiring major repair, improvement or redevelopment to ensure that appropriate recommendations are made so they are included within Planned/Programmed or Cyclical Maintenance.
- Responsibility for stock condition, housing and fire safety and other customer or property surveys as required, including due diligence survey work aligned to stock acquisition and new properties.
- Responsible for the management of complaints and queries raised by residents or colleagues or third parties at 'the front line and achieving a timely resolution to all Repairs And Maintenance complaints.
- Participate in the out of hours duty manager rota to deal with emergencies.
- Establish, develop and maintain effective working relationships with work colleagües, contractors, and partner ågencies to ensure an integrated contribution to CPMOs corporate objectives.
- Participate in leaming and development activities that develop personal effectiyeness and assist in improving performance in the role.
- Undertake any other duties as may reasonably be required.
Please apply with an up-to-date CV.
