Repairs Business Analyst

Monday-Friday
(Apply online only)
Lead on data analysis for the housing repairs service
Office based

Main Responsibilities:

• Manage and deliver data analysis under the direction of the Head of Repairs.
• Develop an in-depth knowledge and understanding of the repairs service and
• use this to continuously improve services across the service in accordance with the
• service delivery plan and housing improvement plan.
• Use a range of project management and data analysis skills to drive transformation,
• innovation, and service improvement across the housing repairs service.
• Carry out analysis of customer feedback, insight, performance, and management information,
• and report to these to HRSMT with detailed findings and recommendations for change.
• Lead on data analysis reporting to the Head of Repairs with key findings and evidence-based recommendations.
• Pro-actively review systems and processes to find efficiency's in working practices, and report
• these to the Head of Repairs.
• Liaise with the programme management officer for to the repairs service on their range of
• projects and programmes as required on operational service improvement.
• Collaborate with operational managers to agree, develop and track implementation of service
• improvement activities in response to performance information.
• Communicate effectively across all stakeholders, internal as well as externally.
• Take a structured and consistent approach to problem-solving, ensuring quality, customer
• satisfaction, cost and efficiency are always taken into consideration.