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SalaryClarion Housing are recruiting for a Resource Planner to join their London Bridge South London team. We're looking for diligent and resilient people responsible for making sure their repairs and maintenance service is efficiently delivered and is highly customer focused.
Clarion Housing is the largest social landlord in the country with 360,000 residents, and our repairs and maintenance service is critical to our success.
As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties, and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline. We'll look to you to block out holiday, sickness and staff training time in operatives' diaries, as well as schedule any necessary follow-on works.
Some of the other duties include:
Contact all customers reminding them of the following day appointments
Check the previous day's diary to ensure all jobs were completed and closed down
Check operatives are attending appointments throughout the day
Ensure all operatives are fully utilized with minimal travel time in order to maximize productivity
Ideally, you'll already have demonstrable experience of working with resource scheduling software in a logistical customer focused environment and experience of scheduling teams within a repairs and maintenance environment.
Excellent interpersonal and communication skills with an aptitude for close team working are essential.
The role is Hybrid based
