Repairs Planner

Position: Planner
Location: Ealing
Hours: 8-5
Salary: £28K TO £32k
Looking for x1 Repairs administrator
Job Details:

Day to Day:

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high quality service to our client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new order
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Managing incoming repairs inbox and allocating repairs works appropriately
• Scheduling work for operatives to attend properties and undertake work
• Working on WIP reportsAnswer incoming calls with regards to repairs issues
• Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.

Essential Criteria

• Social Housing and Repair and Maintenance background.
• Experience in planning/scheduling jobs using planning system.
• Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
• Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
• Experience of trade job durations
• Experience of health and safety considerations when planning e.g. asbestos
• No hybrid working, must be able to work from amin office located in Ealing
• Good level of written English e.g. ability to rite responses to complaints
• Good computer skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs
• Passionate about service delivery and customer satisfaction.

If you are interested in this position please apply or call Leah Seber at Build Recruitment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.