Address
Form of work
SalaryResident Liaison Officer
Bedford
£32,000 per annum
Permanent
Full Time (37 hours per week)
We currently have an exciting opportunity to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives?
We’d love to meet someone with:
A Commitment to customer service excellence and experienced in liaising with customers in their own home, helping to guide them through the refurbishment process
Experience of being the initial point of contact to resolve enquiries and guide our customer’s experience
An understanding of kitchen and bathroom refurbishments in relation to the requirements under the Decent Homes Standard and current regulations
Experience of logistical planning or other comparable scheduling service
An organised approach to work, with a positive attitude and great time management
A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs
Ability to take ownership of issues/problems and personally see them through to delivery
Housing repairs and maintenance knowledge beneficial, but not essential
Good communication and IT skills
To enable you to deliver the great customer service we need, you will be well supported and have plenty of opportunities to grow and develop with us. This is a hybrid role meaning you can work partly from home and partly from our bright modern office in Bedford. Hybrid working will be allowed after the induction process.
As well as your salary you will also receive a fantastic range of benefits including:
A competitive salary of £32,000 per annum
Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.
Generous contributory pension scheme, with up to 12% contributed by bpha
Free private health care (family members can also be added at a cost)
Free life assurance
Discounted gym membership
A range of free wellbeing services including digital gym and fitness classes.
Hybrid Working
Please note the successful candidates will need to complete a basic DBS application.
Closing date: 26th January 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
