Resident Liaison Officer

Resident Liaison Officer

Bedford

GBP32,000 per annum

Permanent

Full Time (37 hours per week)

We currently have an exciting opportunity to join bpha's In House Maintenance Service, who make a difference to our customer's lives everyday by delivering a high-quality repairs service designed around them.

We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.

Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer's lives ?

We'd?love to meet someone with: ?

• A Commitment to customer service excellence and experienced in liaising with customers in their own home, helping to guide them through the refurbishment process

• Experience of being the initial point of contact to resolve enquiries and guide our customer's experience

• An understanding of kitchen and bathroom refurbishments in relation to the requirements under the Decent Homes Standard and current regulations

• Experience of logistical planning or other comparable scheduling service

• An organised approach to work, with a positive attitude and?great time?management

• A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs

• Ability to take ownership of issues/problems and personally see them through to delivery

• Housing repairs and maintenance knowledge beneficial, but not essential

• Good communication?and IT skills

To enable you to deliver the great customer service we need, you will be well supported and have plenty of opportunities to grow and develop with us. This is a hybrid role meaning you can work partly from home and partly from our bright modern office in Bedford. Hybrid working will be allowed after the induction process.

As well as your salary you will also receive a fantastic range of benefits including:

• A competitive salary of?GBP32,000?per annum?

• Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.

• Generous contributory pension scheme, with up to 12% contributed by?bpha

• Free private health care (family members can also be added at a cost)

• Free life assurance

• Discounted gym membership

• A range of free wellbeing services including digital gym and fitness classes.

• Hybrid Working

Please note the successful candidates will need to complete a basic DBS application.

Closing date: 26th January 2024

Interview date: To be confirmed

We reserve the right to close this recruitment if it is?deemed?that we have received a suitable number of applications. On this basis we would?advise?that applications are?submitted?as soon as possible.