Housing Resident Liaison Officer

• This is a permanent, full-time post, 37 hours a week, with a current salary range of £23,893 - £25,979 per annum.
• This role is based at Deane House, Taunton.
• We offer hybrid working with this role, allowing you to work either from home or from one of our offices.
• 25 days’ annual leave (plus bank holidays).
• Take on a leading role withing a small, supportive team.

We’re working to improve the lives of residents in Somerset – and you’ll be a key part of that. Undertaking a range of resident engagement activities, you will play a vital role in the delivery of Capital Programme contracts.

Your day-to-day work will involve:

• Acting as a visible contact point for residents, providing really useful information, reassurance, and assistance whilst work is being carried out in their homes.
• Enabling essential works to take place by ensuring residents provide access to their homes. Where necessary, this may mean liaising with housing colleagues to take legal action.
• Giving specialist guidance to Contract Managers on how works will impact residents, particularly those who are vulnerable, and where inconveniences can be mitigated.
• Actively engaging with our residents, building and maintaining strong relationships. From organising meetings to creating communication plans on social media, you will help people to feel supported, informed, and aware of the works process.
• Delivering high quality customer service, ensuring works are completed to a satisfactory level, and resolving complaints.

If you thrive on day-to-day interactions with people and are looking for a career where you can make a tangible difference to lives in the community, this could be the job for you.

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• An understanding of social housing and experience of resident engagement on construction related projects.
• A good telephone manner and an ability to communicate with people both face to face and in writing. Part of this role involves preparing and giving presentations to non-experts, so being able to convey topics in a clear and comprehensible manner is key.
• Basic knowledge and understanding of Health & Safety requirements.
• A creative mind, able to approach topics from different angles.
• Good people skillsand an ability to put people at ease. With your persuasive and encouraging manner, you will adopt a coaching style to enable customers.

You may already be experienced in the client-side of Resident Liaison or looking for the perfect opportunity to step across from tenancy. What’s key is that you’re an excellent communicator with a good understanding of the sector. So, whether you come from a Housing Association, Local Authority, or contractor background, we want to hear from you.

We’re proud to be here for the people of Somerset - and that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• 25 days annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

For an informal chat about the role, you can contact Ian Candlish on ian.candlish@somerset.gov.uk or 01823 217513.

If you have any questions about the benefits we offer, or our recruitment process, please contact our Recruitment Team at recruitment@somerset.gov.uk

We'd love the opportunity to arrange and hold interviews ahead of the closing date for suitable candidates.

If you have everything you need, just hit the apply button. We can’t wait to hear from you!

In this role you will require a criminal background check via Disclosure and Barring Service.