Resident Services Associate

Are you an experienced Supervisor or Assistant Manager looking to transition into an exciting new career? Consider joining our client's team as a Resident Services Associate!

This will suit somebody who's come from a property background or even Retail / Hospitality / Leisure management or supervisor roles. Ultimately, your passion for excellent customer service is what matters most. With support from our client's experienced leadership, you'll help ensure the residents enjoy exceptional living experiences by driving the day-to-day operations within the building.

The main responsibilities:

• Provide exceptional customer service through meet & greet, reception, parcel handling, inspections, and letting viewings.
• Ensure smooth resident move-in and move-out processes, conducting property checks to maintain quality standards.
• Coordinate effectively between customer services team and other departments to ensure efficient front-line service delivery.
• Handle day-to-day resident enquiries and complaints, escalating issues as necessary for resolution.
• Ensure delivery of high-quality services including amenity space management, tenancy management, and income management.
• Manage resident bookings for amenity spaces, coordinate cleaning and maintenance operations, and liaise with contractors.
• Identify opportunities to enhance service delivery and optimize customer experience through regular engagement and event hosting.
• Perform ad-hoc tasks as requested, respond to emergency calls outside of regular hours, and represent the company when necessary, maintaining a customer-focused approach at all times.

The experience/knowledge you'll already have:

• Residential property experience is Desirable
• Retail/Hospitality/Leisure experience in a Supervisor / Assistant manager role
• Strong written and verbal English
• A good communicator with strong interpersonal skills, including the ability to listen
• Passionate about customer service
• Ability to build relationships and work collectively with colleagues

Shift patterns include 8-5pm / 9-6pm / 11-8pm and one in three Saturdays

You will receive a basic salary of up to £26,000

Enjoyable working culture

Proven career progression opportunities

Fantastic Benefits Package

A chance to join a mega high growth company and industry!