Responsive Repairs Manager

Responsive Repairs Manager – Permanent position (full time)
The Role of Responsive Repairs Manager
As our new Manager, you will be responsible for overseeing several contractors and leading a team of surveyors carrying out works across Yorkshire to ensure the successful delivery of our day-to-day repairs service in line with our business objectives.
We are looking to appoint a candidate with relevant Responsive Repairs and empty home management experience. You will have worked at a leadership level previously.
You will be responsible for driving success on responsive maintenance and void works. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement and management of health and safety.
To be successful in this role you must have:
• Experience of and a passion for the delivery of Responsive Repairs /voids services and providing excellent customer service
• Experience in leading teams
• Strong budget management skills.
• Experience of understanding of legislation and practical issues regarding installation, maintenance, repairs, and compliance
• An understanding and basic awareness of current housing legislation and regulation.
• Knowledge and understanding of Contract Management
• Excellent organisational, time management and administrative skills
• Ability to manage challenges positively and understand risks with a collaborative approach to find creative solutions.
As a leader at 54North Homes we expect you to be skilled in:
• Delivering results
• Leading the way
• Customer focused
• Adapting to change
Come and join our team
54North Homes owns and manages over 3,000 homes throughout Yorkshire. The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group.  Our joining of forces with Karbon Homes affords us the opportunity for further development., ensuring we continue to make a positive contribution to the communities in which we work.
At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to offer a range of other services, from training to financial support.
In addition to investing in our existing properties, we have an ambitious development programme and will provide 250 new sustainable homes throughout Yorkshire in the next three years to help address the shortage of good-quality affordable housing in the region.
Key Information
It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
• Responsive Repairs Manager – permanent role
• Salary is £44,351 per annum plus a car allowance of 2,153 per annum
• Location:  We have Hubs in Leeds (LS6 2TN) and York (YO32 9LG) where you will be required to attend
• Regular travel will be required to reach our properties
• 37 Hours per week with some homeworking available/flexible working, we would consider applications for candidates wishing to work part time/job share
• Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.
Important dates
Closing Date: 18 January 2024
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.
Interview date
Stage 1: Half Hour Teams Call: 25 January 2024
Stage 2: In Person Interviews, at our Leeds Office: 30 January 2024
For further details please refer to the Role Description at the foot of this advert.
To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.
Please note the successful applicant will be subject to a basic Disclosure and Barring Service (DBS) check.
For further information about the role please contact Wayne Fox on 07949822273.
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.
Reasonable adjustments we can consider:
• Questions in advance of the interview
• specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction
Further advice
If you need further advice or assistance to apply for the role, please contact Human Resources by email at: recruitment@karbonhomes.co.uk