Retail Assistant (Sundries)

We are currently looking for a Retail Assistant to join our GREAT team at Otley Garden Centre.

This is an 8 hour/week position working only Saturdays.

If this sounds like a job for you, apply now!

As a Sundries Assistant, your key responsibilities will be:

• Greeting and welcoming all customers from the moment they enter the shop.
• Offering customers advice and answering any queries they may have, from stock availability and details of special offers to a product’s price.
• Understanding the products, product ranges and colour options within your specialist area so you can give as much information and advice to customers.
• Organise efficient and the best value delivery option for the customer.
• Help to keep the shop floor and displays clean and tidy.
• Restocking goods when they’re selling out, and ensuring they’re attractively displayed with clear labels, clear signs and placed front and forward in a shoppable position.
• Assist in the processing of deliveries from suppliers, from its delivery to the warehouse to transferring to the shop floor; packaging removal, labelling, scanning to building safe displays on the shop floor.
• Creating inspiring and well maintained merchandising displays.
• Maintain and ensure all Tong Garden Centre Equipment, Tools and facilities are used in a safe manner by colleagues and customers alike.
• Ensuring the team replenish and present all products following date checks, price checks, stock rotation and departments Retail Standards.
• Support all departments in the Garden Centre and help out when and where required.
• Welcome customer complaints, listen well, apologise and escalate to a Supervisor.
• Consider health and safety at all times; are displays safe, manual handling is done in accordance with the training, wear PPE and use handling tools
• Ask customers what they are looking for, why and what their projects are so that you can offer advice on additional and alternative products.
• Accurately carry out stock counts in accordance with the set process to limit mistakes
• Additional duties deemed necessary for the needs of the Business

The ideal Retail Assistant is someone who:

• Ideally has previous customer service experience - but not essential.
• Is willing to develop and learn new skills.
• Is friendly, positive, sociable and approachable.
• Is a strong team player.
• Is flexible to work additional shifts and weekends if required

As a member of YGC, benefits include:

• A great, fun, friendly working environment
• Growing staff facilities, with new office and team facilities which opened in 2021
• Up to 33%* staff discount in store (*Discount varies across the store, including concessions)
• Family and friend open days
• Free car parking
• Colleague recognition schemes
• Pension contributions
• Bonus* (*depending on the level of your role)
• A strong set of Values and great behaviours
• Opportunity to work remotely* (*where your role allows it)
• Opportunity for company sponsored development
• Alternate weekends
• Various staff events

Job Type: Part-time

Pay: £9.24-£11.44 per hour

Expected hours: 8 per week

Benefits:

• Company events
• Employee discount
• On-site parking
• Sick pay
• Store discount

Experience:

• Customer Service: 1 year (required)

Work Location: In person