Retail Manager

Summary We're looking for a Retail Manager to join our team at Osterley Park. This is an exciting chance to lead a team to deliver an outstanding retail experience.

Hours: Working 37.5 hours per week, with a usual working pattern of 9am - 5pm, including alternate weekends.

Salary: £22,152 per annum, plus an outer London weighting allowance of £3,003 per annum. 

Duration: Fixed term until 31st March 2025.

Interview: 30th Jan 2024

What it's like to work here A short hop from central London by tube but a world apart. Stroll up the tree-lined drive, past the grazing Charolais cattle and you'd think you're in the country, not urban Hounslow. 
Surrounded by gardens, park and farmland, Osterley is one of the last surviving country estates in London. Our shops are a step away from the high street, and they differ between our places, to ensure that our visitors feel the spirit of wherever they may be. Located in the Tudor courtyard, the Stables Shop. 
You’ll play an important part in delighting our customers. In doing so, you’ll be helping to generate profits for us to reinvest in our outstanding places, ensuring that they are there for everyone, for ever. In return, we’ll give you the chance to be creative and offer you access to the support and tools you need to build a brilliant career.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing With your love of leading people and ambition to deliver beyond expectation, your role will be to set stretching targets and lead your team to deliver a unique retail experience. Through supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out with the money that is invested back into our property.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for

As the Retail Manager, you’ll have;

• Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)

• Experience coaching, developing and supervising teams – rotas, managing absence, giving feedback

• Experience in ensuring a retail outlet maximises its sales potential.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.