Retail Operations Manager

Security Operations Manager

Company: Mitie Business Services – Security

Hours: 45 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)

Package: £39,330 p/a, company car & fuel card, holiday and other benefits

Mitie are currently looking to recruit a Security Retail Operations Manager to oversee the branch and business plan ensuring the division are delivering to agreed objectives/targets.

Our Operations Manager will be assisting with managing the day to day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion – further ensuring regional operational growth plans.

The main duties of our Operations Manager will include (but not be limited to):

• Ensuring employee welfare checks are completed
• Help complete monthly branch-based business report
• To recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles
• Manage customer requirements through provision of visit reports where required
• Conduct and monitor staff appraisals of direct reports. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place
• Build, maintain and manage positive relationships
• Act as Duty Manager for the manned guarding business in branch on a rota basis with other Operational Managers

Our Operations Manager must have:

• Full clean driving licence
• Front line SIA licence
• At least 2 years security industry experience
• Financially aware
• Good interpersonal skills
• Proven experience in problem solving