Address
Form of work
SalaryApple Service Technician (Retail)
Our client, an Irish provider of Apple products are actively looking for a Service Technician to join the team in one of their Dublin retail stores.
The role is suitable for candidates with a mix of excellent customer service and hands on phone repair experience.
What's on offer:
- Salary-up to 30k DOE
- Clear career path & progression
- Pension
- Performance bonuses
- Training & Development opportunities
The Ideal Candidate:
- Do you have experience/background in phone or computer repairs?
- Do you have excellent people skills & enjoy talking to customers?
- 1+ years' experience in a similar role is extremely desirable
- A can-do attitude with a willingness to learn on the job is required
- Availability to work shifts is required
The role:
- Updating Customers on their repairs over the phone and via email
- Set achievable customer expectations
- Using service XML and service portal
- Promoting Select services
- Troubleshooting iOS Hardware and Software including diagnosis of faults
- Ordering replacement parts, accessories and devices
- Fitting Apple parts & performing quality checks and inspections on devices
- Generating quotes and invoices for customers
- Keeping up to date with Apple and Select training programmes
If you are a technician or Sales exec with a background in IOS repairs, we would love to hear from you. Please send your CV to me directly at belinda.neary@manpower.ie.
