Retirement Housing Area Manager

Retirement Housing Area Manager (Inner London)

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role

As Retirement Housing Area Manager, you will be part of the Care and support management team, leading five housing managers across Camden. Your expertise will be used to support the team in resolving any complex tenancy management issues including Anti-Social Behaviour cases. Visiting the schemes regularly to encourage resident engagement will be a key part of your role. This will contribute to helping residents aged 55 and over reduce isolation and empower them to live independently.

Managing a well-established team, you will continue to ensure workload is prioritised effectively and regularly monitored to improve performance. You will conduct audits across each scheme to ensure compliance with Policy and Procedure and take required action. Maintaining good communication with internal and external stakeholders is key to the role. It will continue to cultivate partnership working to achieve best outcomes.

What you’ll do

You will

• Support your team to consistently deliver a high service standard.
• Monitor and manage rent accounts in your service area.
• Oversee the health and safety of residents and schemes.

What you’ll need

We’re looking for someone who has:

• Experience working with customers aged 55 and over.
• Good knowledge of housing management, including ASB, Voids, Lettings and Arrears management.
• Self-motivation and able to handle conflict, problem solve and develop relationships with internal and external stakeholders.
• Experience in people management, ideally of a dispersed team, you will be confident, friendly, and possess excellent communication skills.

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions up to 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Retirement Housing Area Manager outlined above.

Closing date for applications: Sunday 18 February 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.