Retirement Living Delivery Manager

A fantastic opportunity has become available for a Retirement Living Delivery Manager.

This role sits within our Retirement Living services and is responsible for leading and delivering services across a locality with real emphasis on ensuring that services are safe, high quality and represent value for money. It’s pivotal in driving forward our “Ageing Well” agenda and for ensuring delivery of safe and vibrant environments that are not only housing management compliant but are places older people want to be.

The role is to manage a team of colleagues delivering frontline services across a defined locality. Ensuring excellent service delivery, quality, compliance and safe, cost effective services.

You will lead, inspire and motivate your team, driving a culture of high performance, customer satisfaction, continuous improvement and support. To be able to set clear goals and expectations of others and take accountability of your own and team outcomes.

Ensure a customer-focused approach to planning and delivery of services and develop a positive working environment through the active involvement of staff in shaping the development and delivery of service to maintain a valued, confident, skilled, innovative and flexible workforce.

The ideal candidate will:

• Have experience in working within the housing sector.
• Knowledge of working with a variety of tenures including rented and leasehold would be beneficial.
• Have demonstrable experience of managing and developing teams and individuals to support them to be their best selves at work.
• Demonstrate experience of achieving KPI targets and embedding a high performance culture.
• Experience of effectively managing budgets.
• Experience of developing and implementing robust systems for the effective management of the service.
• Excellent written and oral communication skills and able to use a range of communication methods that includes interpersonal communication
• Have strong leadership skills and a clear vision for innovative, creative and viable service delivery.
• Self-motivated with the ability to manage concurrent projects at any one time, with an inherent ability to deliver against a range of strategic objectives.
• Able to show adaptability to navigate through the shifting priorities of the working day
• Proven experience of problem solving
• Able to demonstrate sensitivity, empathy, diversity and be open to the perspective of others

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover:

We are a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.