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SalaryAre you passionate about sustainability and can help us make a difference?
We are currently looking for a Retrofit Customer Advisor to join our expanding Sustainability team on a fixed term contract until 30th September 2025.
This is a varied role to support the Group’s Retrofit programme, acting as the first point of contact and supporting customers throughout the retrofit installation journey to help make homes more energy efficient.
You will provide information, answer questions, and encourage customers to take part in the retrofit programme. You will also work closely with the Retrofit team, arranging appointments for surveys and arranging access for contractors to carry out the works.
Following completion of the works you will visit customers and ensure they are happy with the works and support them to understand how the new technologies work. You will then carry out customer satisfaction surveys and help develop resource materials to support customers though the retrofit intervention.
Some of the things we are looking for:
Knowledge of construction and/or property management
Experience of working with and supporting customers
Experience of working with contractors and consultants
Strong IT skills, with good working knowledge in core platforms including MS Outlook, Word, Excel, PowerPoint, Teams and SharePoint
Experience in visiting residents and confidently explaining the works that are proposed would be considered desirable
Level 3 Retrofit Advice or Domestic Energy Assessor training or equivalent would be considered beneficial (or training can be provided)
Although this role is home based, you will be required to travel to Group offices in Worcester/Solihull and other locations throughout the West Midlands/Worcestershire areas as required.
Some of the great benefits we can offer you:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If you would like more information on this role, please feel free to contact Richard Milward (Retrofit Coordinator) via email:
We aim to hold interviews for this role via Microsoft teams on Thursday 8th February 24 and will contact you following shortlisting to arrange a suitable time.
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
