AddressWe’re passionate about supporting our community; come and join a team who put the customer at the centre of everything we do.
Deliver great value for residents while providing great customer service
We’re always looking for better ways of doing things. How can we make the most of our resources? Get vulnerable people back on their feet more quickly? Create new spaces our residents want to spend time in? These are just some of the things you could be looking at when you join us.
You’re going to have a big impact on what we do, so you’ll be trusted to take ownership of your work. You’ll have time to immerse yourself in the community. To deliver better today. And to create a better tomorrow.
Because we are Bracknell Forest.
What it’s like working in our team…
The revenues department is a small but busy part of the council providing a front-line service to its residents with a proactive approach. We are a friendly and dedicated revenues team responsible for the billing, collection, and recovery of all local taxes. We work closely with multiple departments within the council, including benefits and housing, to provide a seamless response to customer queries. You will be involved in varied and sometimes challenging work daily.
You will be supported to carry out the following duties, responsibilities and training…
- Support and contribute to the delivery of Revenue Services with a focus on customer care
- To input and retrieve information from computer systems via PC-based applications
- Maintenance of accounts when dealing with debt recovery enquiries
- Continuing drive to encourage customers to self-serve and apply for e-billing when available
- Adhering to GDPR guidelines while carry out the duties required
The benefits you will experience are…
- An inclusive and social working environment with a variety of staff networks
- Opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
- Generous annual leave commencing at 25 days increasing after 3 years’ service to 28 days (pro rata for part time). With additional annual leave purchase policy.
- Regular opportunities for development with internal and external training courses.
- A great office location next to travel links and the regenerated town centre.
- Internal sports and social club opportunities.
- Access to counselling and occupational health services
- Discounted leisure centre and gym membership.
- Supermarket discount.
- An interest free loan for a rail season ticket.
What we’re looking for…
- an assertive, tactful manner with customers
- ability to understand complex rules and explain them clearly
- ability to work as part of a team
- Accuracy and attention to detail
- Effective written and verbal communication skills
- you are comfortable using a range of computer systems
Interview date
Interviews will be held on 3rd April 2024
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
David Evans, Revenue Services Manager; 01344 352098
At Bracknell Forest we champion equality, diversity and inclusion and welcome applications from candidates from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, or age. As a Disability Confident Employer, please let us know if you need any adjustments at any point during the recruitment process by contacting our friendly recruitment team on recruitment@bracknell-forest.gov.uk
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
We can only accept applications from candidates currently residing in the UK.
Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.
No agencies please.
Equal Opportunities
Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
How to apply
Please note, we do not accept CVs submitted without a fully completed online application form.
