Revenue & Benefits Officer/Assistant

Revenue & Benefit Assistant / Officer

Salary: Entry level dependant on experience and qualifications

Assistant: SCP 2-6 (£22,366 to £23,893)

Officer: SCP 7-12 (£24,294 to £26,421)

Fixed-term, 12 Month Contract (Secondment Considered)

37 Hours per week, Monday to Friday

An exciting opportunity has arisen to join the Housing Benefit Team at Teignbridge District Council. We are looking for a dedicated and motivated individual to join our friendly team initially at Assistant Level; however, depending on the skills, knowledge and experience you have, we may be able to accelerate you in your career to join our team at Officer Level.

Do you have a naturally investigative mind, excellent attention to detail, the ability to build strong relationships from a diverse customer base and respond well to demanding situations? If the answer is yes, then why not apply to join our busy Revenues & Benefits Team.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services that make a difference to people’s lives.

The role mainly involves the collection of information to allow or to undertake the prompt & accurate assessment of customers’ Housing Benefit & Council Tax Reduction entitlements, in accordance with legislation, guidance, best practice and local policy.

Assisting with the processing of any work received from Government fraud referrals, data sharing, quality or performance initiatives. For example, ATLAS, HBAA, VEP & NFI data matches. Recording any outcomes in accordance with set procedures.

At all times, you will make use of all available internal and external datasets, in accordance with lawful data sharing agreements and data protection principles, to verify and review entitlement.

Some knowledge in any of these areas would be advantageous; however, full training and ongoing support will be provided to the right candidate.

We can offer the following:

• A generous flexi scheme with up to 2 days flexi per month that can be taken.
• Hybrid working with 50 percent hours that can be worked from home if you prefer.
• A newly refurbished zero carbon emissions office space.
• Local Government Pension Scheme.
• Generous annual leave and wellbeing package.
• Discounted gym membership at Teignbridge District Council Leisure Centres.
• Opportunities for career development and learning opportunities.

The ideal candidate:

• Will have a good standard of numeracy and English literacy skills.
• Will be able to remain calm and work well under pressure.
• Has demonstratable customer care and communication skills, both verbally and written
• Will have the ability to adapt to any given audience.
• Will be self-motivated and aspire to make a difference.
• Will have experience of using Microsoft based products and being quick to learn new systems.
• Will be able to deal with enquiries, performing tasks and working with good attention to detail.
• Is committed to what you do and those you work with.
• Will have good organisation and time managements skills.
• Will have initiative, discipline, and professionalism.
• Will be able to work well on your own but also as part of a team.
• Will be enthusiastic, eager to learn and enjoy taking on new challenges.
• Will have a basic understanding of Revenue and Benefit functions (this would be advantageous; however, this is not essential, as full training would be provided).

It is vital to read the job description and person specification for this position, it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date: Sunday 17th March 2024 @ midnight.

Interview Date: Wednesday 20th and Thursday 21st March 2024.

For more information about the role please contact Nigel Piller, Housing Benefit Lead Officer on 01626 215527 or Nigel.piller@teignbridge.gov.uk.

Job Types: Full-time, Temporary
Contract length: 12 months

Salary: £22,366.00-£26,421.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Flexitime

Work Location: In person