Revenue Officer

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit Revenue Officers on a full-time, permanent basis. The roles will be based in Watford. The roles will include working on a roster basis, including bank holidays and weekends.

What does the job involve?

• Interacting with customers on a face-to-face basis at our ticket barriers
• Reporting any unusual activity or anti-social behaviour to security staff or British Transport Police
• Undertaking full ticket, passes and rail cards inspection
• Dealing effectively with passengers who are not in possession of a valid ticket – potentially issuing penalty fares and issuing appropriate tickets
• Operating automatic ticket gates - where required
• Undertaking customer service or crowd control duties at your base station and other stations, where required
• Conduct interviews with those suspected of travelling fraudulently - preparing notes and reports

What skills and experience do I need to do the job?

• A good standard of maths and english
• Good geographical knowledge
• Previous experience of customer service or retail
• Providing excellent levels of customer service
• An ability to handle difficult situations and conflict

What are the salary and benefits?

• £28,555 per annum
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Please note: We will only be accepting applications from candidates that live within a 60 minute travel radius of the specified locations.

Due to the volume of applications, we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.