Job description
At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on order status.
Key Responsibilities will include:
- Sales Order Processing and RMA processing
- Ensuring MRP and other systematic actions are completed in a timely manner
- Monitoring sales order progress and ensuring departmental objectives are being implemented, e.g. OTIF
- Maintaining accurate records of customer details, requests, quotations and orders
- Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail
- Compiling and providing progress reports to customers
- Flexibility to respond to AOG (Aircraft on Ground) requests
- Working to achieve agreed departmental objectives and customer requirements, through co-operation with both customers and cross functional departments
- Undertaking any other duties that may arise from time to time that are consistent and commensurate with the overall purpose of the post
- Provide KPIs to demonstrate performance status and highlight key issues, providing recommendations for continual improvement
- Set up, maintain and document systems and operating procedures as required
Complementary description
We focus on:
Our people
These are our four People Fundamentals that underpin everything we do at Safran:
- We believe in and fostering the conditions for diversity and inclusion to thrive
- We develop our colleagues skills and build opportunities so you can shape our future
- We create a trustworthy work place to support you, as you dare to act and innovate
- We encourage collaboration and mutual support between you and your colleagues
Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.
Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.
Job requirements
General manufacturing awareness (an understanding the general principles of manufacturing)
Knowledge of aftermarket
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!
Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
- We believe in and promote diversity and inclusion as key values across our business
- We develop our colleagues skills and build opportunities so you can shape our future
- We create a trustworthy work place to support you, as you dare to act and innovate
- We encourage collaboration and mutual support for you and your colleagues
As a valued member of our team, these are just a few of the benefits you'll receive:
- 25 days holiday + UK Bank Holidays
- Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
- Career Progressions opportunities such as company sponsorship and further training courses
- Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
- Equality & Diversity initiatives with internal groups for workplace engagement and involvement
- STEM engagement with schools, colleges and universities and Charitable activities for all
Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.
Specificity of the job
No travel required
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19 billion euros in 2022 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran ranks among Forbes magazine's Top 30 best employers in the world.
Safran Seats is a world leader in aircraft passenger and crew seats. One million seats made by the company are now in service worldwide.