Sales Administrator

My client is an ambitious SME business who provide IT and communication related technology solutions to organisations across the UK. An opportunity exists to join this Teesside-based business in a Sales Administrator capacity.

Duties

• Answering inbound customers calls / queries.
• Keeping the Company CRM up to date.
• Preparing and progression of sales and short-term hire quotations.
• Telephone and email chase of quotations.
• Processing of web orders.
• Dealing with any web customer queries.
• Ensure that customer queries and complaints reach a successful and appropriate conclusion by working on the 'Get it right first time' principle.
• Liaise on a daily basis with the Sales Team and update them on any developments ensuring a high level of team relationships exist.
• Logging enquiries and passing on leads to Sales Team
• Liaise with the Sales Team to prepare and follow up customer quotations
• Ensure all orders received are processed accurately
• Manage the sales process for resolving the delivery and cancellation of customer orders.
• Ensuring that such matters are expedited speedily, and the information is accurate and up to date
• Manage and maintain price lists relevant to our products
• Ensure that the sales team are kept informed of any developments relevant to their accounts
• Data input of prospective customers for sales and marketing campaigns.
• Email outreach for targeted industry verticals.
• To work alongside colleagues and managers to provide exceptional service levels to customers.
• Undertake and successfully complete industry training and applicable level technical knowledge

Required knowledge, skills or experience

• 1 year of experience in an Administration based role with full training provided
• Ability to develop trust and relationships with prospects, customers and colleagues
• Excellent telephone and online presentation skills
• Strong desire to be part of a team that delivers our customers breakthrough results

• This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression.

Additional Information

Location: Middlesbrough

Hours of work: 8:30am to 17:15pm

Rates of pay:

• £24000 per annum

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package Jamie Beckwith at GEM Partnership or for a discreet conversation call our Peterlee office.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency.

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