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Form of work
SalarySALES ADMIN - CUSTOMER SERVICE
Provide customer support via email, live chat and over the phone. Dealing with sales enquiries, aftersales queries, chasing deliveries, dealing with warranty issues via phone, email and web chat & trouble shooting.
Monitoring and responding to customer emails via a ticketing system. Taking orders over the phone and processing credit card transactions. Liaising with our warehouse, couriers, and technical team.
Sales Admin Day to Day tasks:
Dealing with inbound enquiries regarding new orders & existing orders.
- Processing sales orders via our online payment system.
- Chasing up courier companies who deliver on our behalf for lead times for customers.
- Maximising sales at every opportunity
- Answering sales emails and enquiries
- Handle customer complaints, delivery, and stock issues.
- Applicant will need excellent computer skills and a good telephone manner.
- Able to multitask & well organised, problem solver.
- We need someone that can think for themselves and use their own initiative.
Due to the large number of responses, we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days, please assume you have been unsuccessful on this occasion. If you wish to apply for further roles, please do so. We will retain your details on file and contact you should a suitable vacancy become available. Please be aware that by applying for this role you are agreeing to Newman Personnel representing your application and forwarding to our client if successful. NP4239
