Key Responsibilities:
|
Responsible For:
- Handling inbound sales enquiries on the telephone and via e-mail, which involves checking stock levels and pricing using company database.
- Processing sales orders using company database.
- Dealing with customer queries, obtaining technical information regarding products where required and general customer service
- Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
- Sourcing items from other suppliers when required.
- Maintaining high standards of administration and customer service to achieve maximum profitability & service level.
- To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues.
- To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company.
- To abide by the company's confidentiality agreement when carrying out all tasks as part of this role
|
Essential Skills:
|
Key Skills Required:
- Positive & enthusiastic attitude
- Demonstrate confidence when dealing with customers.
- Customer orientated with strong interpersonal skills.
- Excellent communication skills, telephone manner and technique
- Experience in sales preferred.
- Able to work using own initiative & unsupervised when required to do so.
- The ability to work under pressure in a busy fast paced environment.
- Ability to organise, prioritise, multitask, be flexible and meet deadlines.
- Negotiating skills
- Enthusiastic, driven and sales orientated.
- Effective numeracy, literacy and word processing skills
- Ability to work well with others and be a team player.
Knowledge Required:
- Customer service experience
- Sales experience
- Good ICT skills including working knowledge.
- Good working knowledge of Microsoft Excel and Outlook and Microsoft OneNote
- General knowledge health and safety procedures
|
�
|
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Address
Form of work
Salary
