Sales Administrator

As our Sales Administrator you will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with inbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in the inbound traffic from our clients and agents.

What do we need you to be:

• Passionate about providing amazing customer service
• Proud of the work and service you deliver
• A team player
• Hard working and take pride in all you do
• Enthusiastic and hardworking

What you will be doing in the role:

• Manage centralised sales team inbox, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
• Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
• Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
• Handle a variety of inbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
• Making outbound calls where necessary to support in client onboarding.
• Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
• Setting up and updating our systems for new partnered agents and their team.
• You will develop a strong understanding of our sales team, our USP’s and business to assist you within your role.
• You will develop objection handling skills to assist with client queries

What you will need to have:

• English GCSE or equivalent
• Customer service experience
• Experience in working to and exceeding targets.
• Knowledge of Microsoft programs – Word/Excel/PowerPoint.
• Experience in multi-tasking by completing various tasks in a fast-paced environment.
• Excellent telephone manner with the ability to build relationships.
• Excellent written and verbal communication skills
• A team player with a 'can do’ attitude.

Benefits:

• 26 days annual leave (plus the ability to purchase more!) and Bank Holidays
• Commission scheme
• Career progression
• Fantastic training and development
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: Daventry office - NN11 8YL

So who are Simply Conveyancing?

Simply Conveyancing Property Lawyers (“Simply”) is one of the UK’s leading providers of residential conveyancing services to home movers. Through embracing technology to build its bespoke eConvey platform and combining this with best-in-class customer service, Simply has become one of the fastest growing conveyancing businesses in the UK.

The large majority of our conveyancing instructions are referred by estate agents who trust us to deliver a first-class service to their customers. Each month, more than 300 estate agency offices refer business to simply. This includes leading agency groups such as Dexters, Bridges, Dacre Son & Hartley, amongst others; in each case Simply is the preferred conveyancing partner of these agencies.

Our reputation for excellent customer service is underpinned by leading ratings on review sites such as Trustpilot (currently rated 4.7), Feefo (4.9 out of 5) and Google (4.6 out of 5). We seek regular feedback from our estate agency partners and have scored an average of 97% over the last 12 months.

The business employs some c. 300 staff from its headquarters in Daventry and satellite offices in London, Cardiff, and Peterborough.

Our future growth will be driven by:

• Our ability to further enhance the experience it offers home movers;
• Continued development of the way that we work seamlessly with estate agencies; and
• Improving internal processes to deliver increased operational efficiency.

We are a team of hardworking industry experts that take pride in delivering an outstanding level of service to our customers. The successful candidate for this role will have proven experience working with estate agents and a background in conveyancing. Not only that, we are looking for a candidate that not just delivers their role but brings pride and passion to the delivery of everything they do and wants to join our growing team in delivering best-in-class service to all our customers.

We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.

If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.

If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.

Job Type: Full-time

Salary: £20,320.00-£20,321.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person